Payment and Cancellation Policies

Payment Policy

We thank you for entrusting your pet’s care to our team at HVC.  Here are some things to know about payment when utilizing our services:

  • Payment to our veterinary clinic is expected when services are rendered. In order to focus on our patients’ needs, customer service, and minimizing costs, we do not bill after you’ve received services from an animal doctor. For larger procedures, we may require a 50% deposit prior to services rendered.
  • We accept debit cards, credit cards, checks, and cash.
  • Pet illnesses or injuries can be unexpected, and along with this unexpected expenses can arise as well. HVC understands this and allows for financing through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into monthly installments. We can help you apply online or provide you with a phone number to begin your application process over the phone. Please be aware that there will be a credit check for this program.

Cancellation Policy

Due to an increased number of missed appointments and last-minute cancellations, we will now require 24 hours notice for the cancellation of an appointment. Missed appointments or those canceled without 24 hours notice may incur a cancellation fee of $25.00 per pet scheduled to be seen, payable prior to booking future appointments.

As an ever-growing practice, every appointment slot is valuable to us and our patients. Missed appointments and last-minute cancellations are times when sick pets could have received care. We ask that you make every effort to arrive on time. Patients arriving 10 or more minutes late may need to be rescheduled and may incur a cancellation fee.