Payment and Cancellation Policies

Payment Policy

We thank you for entrusting your pet’s care to our team at HVC.  Here are some things to know about payment when utilizing our services:

  • Payment to our veterinary clinic is expected when services are rendered. In order to focus on our patients’ needs, customer service, and minimizing costs, we do not bill after you’ve received services from an animal doctor. For larger procedures, we may require a 50% deposit prior to services rendered.
  • We do not have payment plans or offer a line of credit at HVC. We do offer CareCredit. The CareCredit healthcare credit card helps to manage veterinary expenses and offers No Interest if Paid in Full within the promotional period if applicable.
  • We accept debit cards, credit cards, checks, and cash.

Cancellation Policy

Due to an increased number of missed appointments and last-minute cancellations, we will now require 24 hours notice for the cancellation of an appointment. Missed appointments or those canceled without 24 hours notice may incur a cancellation fee of $25.00 per pet scheduled to be seen, payable prior to booking future appointments.

As an ever-growing practice, every appointment slot is valuable to us and our patients. Missed appointments and last-minute cancellations are times when sick pets could have received care. We ask that you make every effort to arrive on time. Patients arriving 10 or more minutes late may need to be rescheduled and may incur a cancellation fee.